News

2nd February 2009

Idesco improves processes

Idesco is improving customer service by developing processes. Please note that there are some changed contact details which are given in the following.

Order handling and order-to-delivery process, new contact details

Idesco is re-organizing order handling and order confirmation functions to ensure shorter response time and even more precise order handling. The order process goes now through the SCM department from receiving the order to delivering it to the customer. This results to a more simplified order process flow and a faster response to customers after receiving the order. From now on, orders are responded with a prompt order acknowledgement, followed by an order confirmation within three working days from the order.

When placing a new order, or, if you need to know about the status of existing orders and delivery times please contact Ms. Virpi Ojuva directly: +358 50 5380 555, or send an e-mail to orders@idesco.fi, or, firstname.lastname@idesco.fi.

RMA process

In case of customer reclamation, please request an RMA (return material authorization) number from your sales contact for the reclamation return of the product. To be able to handle your reclamation, we need to know the product type, serial number and fault descriptions. RMA Number can also be requested from support@idesco.fi.

Our sales and technical support personnel are also there to help you in any issue. In case of any query please do not hesitate to contact the sales persons responsible. Our e-mail addresses are firstname.lastname@idesco.fi.